Curriculum Vitae

Sue Best - ZippCard Technologies

May 2009 to March 2010

Technical Writer

ZippCard Technologies is a pre-paid card issuing organisation. Within the IT and Systems development department I have:

• planned and produced process documentation for PCI compliance
• produced user manuals for online web sites and POS devices
• produced application design documentation
• worked with developers to document procedures for encryption key management
• refreshed terms and conditions for Payment Services Directive (PSD) compliance
• contributed to proposal documentation.

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